Privacy at Wingcenter

1. Data controller

The party responsible for processing data on this website is:
Wingcenter
Janosch Jäggli
Rugenparkstrasse 9
3800 Interlaken
Switzerland
Email: info@wingcenter.ch

We use your details to answer enquiries and process orders.

2. Collection and processing of personal data

We collect and process personal data that you voluntarily provide to us. This includes in particular:

• Details provided when contacting us, such as your name, email address, phone number and message
• Details in the order or service form, such as contact details, address and information about your paraglider and other equipment

These details help us handle your enquiries and orders professionally. Without certain information, we may not be able to carry out your order as requested.

3. Purposes of data processing

We use your data for the following purposes:

• Responding to enquiries
• Preparing, entering into and fulfilling service orders
• Providing expert advice on your equipment
• Contacting you with follow-up questions or safety-related information about your equipment
• Documenting the work carried out for traceability

We do not use your data for general advertising purposes unless you have explicitly agreed to this.

4. Legal basis

Your data is generally processed on the basis of your consent or because processing is necessary to fulfil a contract or take steps before entering into a contract.

5. Data sharing & external specialists

We may have individual tasks on your equipment carried out by external specialist businesses or professionals. Where necessary for your order, we share the required order and equipment information and necessary contact details with them. We limit the information shared to what is needed for the task in question.

Shipping or IT service providers may also receive data where necessary to handle your enquiry or fulfil your order. Anyone processing personal data on our behalf is required to use it only for the intended purpose, treat it confidentially and protect it appropriately. Wingcenter remains responsible for data processing within its area of responsibility. Disclosures required by law remain reserved. We do not sell your data.

6. Retention period

We retain your data only for as long as required for the purposes above or by statutory retention obligations, such as those under tax or commercial law. Data we no longer need and are not required to retain is deleted or anonymised.

7. Data security

We take appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access or disclosure. Nevertheless, data transmission over the internet, such as email communication, can have security vulnerabilities. We select measures that provide a high level of security and confidentiality within what is technically and economically reasonable.

8. Your rights

Under the Swiss Federal Act on Data Protection (FADP), you have in particular the following rights:

• Access to the personal data stored about you
• Correction of inaccurate or incomplete data
• Deletion of your data where no statutory retention obligations prevent this
• Restriction of processing
• Objection to certain processing activities

You can contact us at any time to exercise your rights: info@wingcenter.ch. We take your concerns seriously and treat them confidentially. You can also contact the competent supervisory authority, the Federal Data Protection and Information Commissioner (FDPIC).

9. External links and YouTube

WhatsApp and Google Maps are accessible through external links. A connection to the respective service is established only when you open such a link. If you contact us via WhatsApp, your message and connection data may be processed by the messaging service. Its privacy policy also applies. Alternatively, you can contact us by email or phone.

YouTube video on the Portugal page

Initially, we display a preview image stored on our website. The YouTube player is loaded only when you click “Play video”. No connection to YouTube is established for the video before this click.

We use privacy-enhanced mode via youtube-nocookie.com. When the video is loaded and played, data such as your IP address, browser information and video usage may still be transmitted to and processed by YouTube or Google. Privacy-enhanced mode does not mean that no data is processed. More information is available in the Google privacy policy. Alternatively, you can open the video directly on YouTube using the link provided.

Google reviews via Elfsight

We display public Google reviews on the home page using Elfsight. Loading the widget establishes technical connections to Elfsight and, where applicable, other services needed to display it. In particular, your IP address, browser information and the page visited may be transmitted. More information is available in the Elfsight privacy policy. Use the “Read all reviews on Google” link to view the reviews directly on Google.

Instagram

Our Instagram profile is accessible through an external link. Instagram content is not embedded. When you open the link, the respective service's privacy policy also applies.

10. Contact and service order form

A submitted service order is binding. If you cancel, work already completed and order-related costs actually incurred are charged in accordance with the service terms. We process the necessary information to fulfil orders, document the work and issue invoices.

When you submit the form, your contact, address, equipment and order details are transmitted to Wix Forms over an encrypted connection. Wingcenter uses this information to review your order, contact you and carry out the agreed work. Wix processes the information as our IT service provider. A success message appears only once Wix has confirmed that the order has been stored.

Until you submit the form, your entries remain in the memory of the open page. Unsubmitted entries are lost when the page is closed or reloaded. To avoid duplicate submissions, we store a technical order reference and the submission status in your browser's session storage, but no contact or equipment details. Alternatively, you can contact us by phone or email.

11. Hosting and technical data

When you visit an online website, the hosting provider may process technical connection data such as your IP address, the time of your visit, the page requested and browser information. The Wingcenter website is hosted by Wix. Information on its data processing is available in the Wix privacy policy.

We do not integrate additional analytics or advertising services. To display Google reviews, we load the existing Elfsight widget and the resources it requires. Form events are processed only within the open page and are not sent to an analytics service.

12. Changes to this privacy policy

We may update this privacy policy. The version published on this website applies. If processes, services used or legal requirements change, we will update the information accordingly.